Delivery and returns

 

 

Delivery

 

Delivery is inclusive in the price for the U.K

Other places in the world, whatever it costs (e-mail and I will find out)

 

All writing instruments are made to order as they come in, so depending on work load and stock dictates the speed of delivery. One off pens I aim to ship within 48 hours but bearing in mind Im the guy selecting/collecting the wood, making the pen and packing at the moment, so I would say no later than seven days in the U.K please e-mail me for a more accurate time estimate please contact me at: mark@clevedonwoodenpens.com  

 

 Returns

 

All the pens are inspected by me before posting. However if the pens are found to be damaged/not to your satisfaction or faulty please return them to me at

Clevedonwoodenpens.com

120 Strode Road

Clevedon

North Somerset

BS21 6QG

 

Contact me before returning them please so I can give you a returns reference.

I will not refund the postage if you are returning the pen because you are not happy with it, but will refund the price you paid for the writing instrument only if it is returned in a resalable condition.

I will of course reimburse you for the postage if you have to return the instrument for repair or replacement.

 

All notifications must be made within 10 days of receiving you pen

 

My aim is to please so I hope you will not need to send your pen back, but if you do please work with me to solve any problems

 

 

Best Regard Mark Webber